Bernd Jonkmanns Fotografie

Callcenter, Bangalore, India
Design Delhi
Football in Rio
Geiselwind
India Agriculture
Youth in Bitterfeld
Youth in Freising
Kalkar
Poona, India
Rodrigues, Mauritius
Scharia, Nigeria
Sumatra Orang Utan Project
Tirollywood
Vietnam Religion
Magic School Cape Town

download PDF

Bangalore, India
Callcenter Industry

"A person in America dialing a customer service number is being forwarded to India by glass fibre cable, 20.000 miles through the oceans. Only those who ask learn that they are calling India - and not talking to a friendly Texan woman in Houston or Dallas. For every Indian call center agent there are two lists: one with American first names and one with last names. At the "Firstring" call center, there are 600 agents, among them 11 Tibetans. It was hard in the beginning - "One week of crying", says Tsering Lhamo a. k. a. Ashley Drew, aged 23. She says the Americans are rude and complain a lot. Obviously, you ring customer service when you have a problem. Some problems are dynamite."

Copy by Christian Litz in Allegra (women's magazine)